Security Concerns Online Meetings With Remote Customers

Managing security for remote employees is easier than managing security through online meeting platforms and email exchanges with customers. Customers, unlike employees, do not have access to the security features of your network, which means they pose a potential risk for hacking and security breaches.

There are several security issues that any business should be aware of when connecting remotely with customers:

• Email issues – transmitting documents via email to and from customers increases the risk of malware attacks. Malware can be transferred without the customer knowing through attachments or links embedded in the email itself.
• Online meetings – different online platforms offer different levels of security.
• Zoom security issues were exposed that allowed for bombing and snooping on meetings. However, other sites and platforms also have potential risks. Most of these platforms store user information, and companies may store uploaded files and information on the site, opening up the risk of access to the data by hackers.

Sensitive information, including company logins and passwords, can also be compromised through these systems. Be sure to activate all security settings and to know the potential risks of any platform used for remote customer access.