7 Point Customer Service Model – Exceed Expectations.

Our commitment to customer service is what sets us apart from everyone else. With our 7-point customer service model you, your employees, and your customers will experience exceptional customer service. This model equips our staff with the tools needed to provide your business with caring, authoritative, non-confrontational security that prevents, de-escalates, and resolves situations of potential conflict. Each point of our customer service model is created specifically for you and the essential services that are required to bring you the best security.

Each month our newsletter will outline and detail a different point of our 7 point plan to show you just how much we do for our customers.

In this month’s newsletter, we will discuss our number four point out of our 7 Point model.

Exceed expectations
While you are experiencing our outstanding customer service, we are looking for ways to exceed your expectations. As your partner we focus on finding solutions to your issues. We go the extra mile to earn your trust, loyalty and respect.

“We work every day to find new and better solutions for you.”

To find out more about our approach to exceeding expectations, please give us a call. We love to discuss ideas and plans to help you in your security efforts.

Look for our newsletter next month! 

We will be discussing our number four from our customer service model; Regular Communication. 

Until next month, please stay safe and healthy.

Electronic reports

The easiest way to know exactly what your security officers are doing.

Electronic security reports include real time electronic reporting, real time reporting, and GPS-based tour tracking. Electronic reports offer you a range of options in an easy-to-read format that far surpasses handwritten reports. Depending on the information you require, you can get very brief reports, or more detailed reports with date-stamped photos, videos, and audio recording. The reports provide detailed information about any incidents or unusual circumstances an officer encounters.

Click to see an example of our electronic reports.

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Pro Security Group is a private security firm that provides security guard services, security systems installation and monitoring, courier service, and private investigation services. We are a woman-owned security business established in 2002 and licensed by the Texas Department of Public Safety to provide security under state license TXDPS #C11055.

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