Frequently Asked Questions

1. What training do Pro Security Group security officers receive?

Our security officers are trained in patrol techniques, alarm systems, professionalism, workplace violence, customer service, evidence preservation, written and verbal communication, hazardous material response, ethical behavior, search and seizure, first responder training, access control and conflict resolution. All Pro Security Group guards also receive continuous training throughout their employment.

2. What is Pro Security Group’s screening process for hiring security officers?

Since maintaining the best security personnel is our focus, potential employees are thoroughly screened before being hired. All potential officers must pass through an interview to determine the proper mindset for the job, extensive background checks, drug screening and reference checks. Our goal is to find the officer that is just right for each client.

3. Does Pro Security Group carry insurance to protect my company from liability?

We protect our clients by carrying $1 million in general liability insurance. Should a legal situation arise from the conduct of a Pro Security Group security officer, our clients are not held responsible. Please be advised though that we cannot guarantee 100 percent security and protection for your organization. For further information on our liability insurance policy, please contact us.

4. What security services does Pro Security Group provide?

We provide armed security guards, unarmed security guards, mobile patrol services, private investigation, 24-hour dispatch, security escorts, special event security and alarm response. Looking for a security service not mentioned above? Please contact us, and we will be glad to discuss how we can expand the scope of our services to better meet your needs.

5. Is my business one that Pro Security Group can provide security for?

We are experienced in providing effective and comprehensive security for many unique types of businesses. Whether you need surveillance at an apartment complex or standing guards at an educational facility or CCTV monitoring at a government facility, we can customize our security to fit your needs. Please contact us to see how we can provide security services for your business.

6. What licenses does Pro Security Group hold?

We are licensed by the Texas Department of Public Safety to provide security under state license #C11055. As a holder of a Class C private security license, we are certified as a private investigation and security contractor company. We are further certified to operate as a guard, alarm, courier, armored car and investigation company. Click here to access Pro Security Group, Inc. at the Texas Department of Public Safety Web Site.

7. How quick is the response time for patrol officers in the event of a security emergency?

In case an emergency occurs while patrolling, the patrol officer can respond in minutes and dispatch extra security guards within 5 to 7 minutes of the incident.

8. How soon can Pro Security Group send security officers to my organization?

For a new client needing permanent security, Pro Security Group can dispatch standing guards within 24 to 48 hours. For a new client needing one-time security, we can dispatch standing guards within 1 to 2 hours.

9. Do Pro Security Group security officers wear uniforms?

Yes, our security officers are required to wear uniforms for visible crime prevention. We can customize our security officers’ uniforms to your organization’s needs.

10. Can Pro Security Group provide armed guards?

We can provide both armed and unarmed guards for your specific security needs. All Pro Security Group security officers are trained and licensed by the Texas Department of Public Safety Private Security Bureau.