Working with the Best
It’s our people that continue to set us apart from other security companies. We pride ourselves on our quality employees, comprehensive training programs and management support. People do make the difference, and as a result we pledge to hire, train and retain qualified individuals who are committed to excellent customer service.
Our formula for success starts with the right officer. We require our security officers to adhere to our strict standards concerning diligence to duty, pride in appearance, reliability, courtesy and knowledge of their specific post duties. From preserving the peace, preventing crime and assisting others, our officers maintain the highest level of ethics, integrity and professionalism. All potential officers are taken through a strict screening process, which includes: an interview to determine the proper mindset for the job, extensive background checks, drug screening and reference checks. Our goal is to find the officer that is just right for each client.
Training is step two in our formula for success. To ensure effective job performance, we train our officers to effectively and safely respond to both routine and emergency situations. All of our officers, who are not already certified by the Texas Commission on Law Enforcement Officer Standards, receive all their training from a TCLEOSE certified instructor. Our security officer training is an on-going process beginning with basic training, progressing to site-specific training and developing into advanced training. All officers must take continuing education courses every year to keep their security training current.
Our officers are highly trained in:
- Professionalism
- Report writing
- First aid and CPR
- Customer service
- Law enforcement relations
- Conflict resolution
- Emergency management & control
- Effective patrol techniques
- Access control
- Security officer duties
- Effective communication
- Crime prevention
- Fire safety
- Self defense
- Juvenile procedures
- Handling workplace violence
- Officer and public safety
- Shoplifting detection
- Detecting criminal behavior
- Detecting drug & gang activity
- Criminal law
- Law of arrest
- Legal use of firearms
- Range qualifications
- Firearm liability
- Responding to burglary & trespassing
- Public relations in security
Our supervisors and managers are the final key in our formula for success. Experienced security officers who show leadership potential are then extensively trained in teamwork, communication, client relations, problem solving, leadership and crime prevention before being promoted to a supervisory position. By using an experience-based system, we are able to provide our clients with supervisors that continually exceed expectations.
Why is an excellent supervisory team so important to your security? Well-trained supervisors assist security officers in emergency situations to ensure that all security challenges are quickly and effectively met. They also conduct surprise on-site inspections of each security officer, which keeps our security officers focused and vigilant. Since continued training is exceedingly important in the security industry, our supervisors conduct on-the-job and refresher training to ensure the continued competency of each officer.
From examining trends in the security industry to evaluating our clients’ needs, our hard-working supervisors constantly provide the best results for each client. They ensure that each client’s request, whether basic or critical, is handled in an efficient and acceptable manner. Immediate response from an experienced staff can mean the difference between crime prevention and a security emergency.
Focusing on our formula for success has helped us to exceed customer expectations for many years. No matter the day or time, our experienced officers and supervisors are always available to provide you with the security you deserve. Give us a call today to see how your business can benefit from working with our outstanding security team.
